Front of House
Here at Servss we understand how important it is to reflect your brand values and create a good first impression as guests enter the building. Whether VIP concierge, hospitality or front of house reception, we will ensure our service is fully aligned with your business culture.
Our concierge staff will often be the first point of contact for your tenants and visitors, so it’s important they make an excellent first impression. Our staff are smartly dressed, professional, efficient and with just the right blend of sociability, diplomacy and authority.
We realise no two days are ever entirely the same, so our concierge staff are always prepared to expect the unexpected. If they’re working in an office reception they’ll meet and greet visitors, screen telephone calls, support back-office staff, and help to build trusting working relationships with your clients and contractors. If they’re working in an apartment building, they’ll get to know the names of the residents and do whatever they can to enhance the quality of the residents’ living experience, such as taking in packages and dealing with building maintenance, visiting contractors and housekeeping issues.
We will work with you to prepare a specification for the role based on the requirements of the building and ensure the right concierge service is established. Customer service is at the forefront of what we do, and all our staff undergo our bespoke customer service training prior to taking up any role which has been developed from our extensive experience in the aviation industry. Our concierge staff will quickly establish themselves as part of the team, working closely with you and your management to ensure the smooth running of the facility.
For roles with a security element we will ensure only SIA Licensed staff are engaged who will be fully conversant with Fire Safety and Health & Safety practices. They will also be First Aid trained and able to respond professionally to medical emergencies should the need arise.
All our staff complete the IOSH Working Safely and the Emergency First Aid at Work training courses.